Introduction
This Privacy Policy describes the information we collect about you and how that information may be used.
Collection of Information
The owners and operators of Terra Rosa Haven are committed to their clients’ privacy and will only collect the minimum information necessarily required to enable you to register with us, receive correspondence from us and make bookings.
This information will generally consist of your name, address and contact details and matters which may be required for you to place an online property booking. The information supplied will be securely stored and will remain in our system to facilitate our contact and further transactions, thereby eliminating the re-entering of frequently used information.
Your information captured on our web site is not available to anyone other than the owners and proprietors of Terra Rosa Haven. None of your information will be divulged to third parties without your express consent. Customer information including names and addresses and telephone numbers will never be sold or licensed to third parties.
No data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect your Information, we cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once we receive your transmission, we makes every effort to ensure its security in our systems.
Complaints
If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us at: bookings@terrarosahaven.com We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation.
If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.
Cookies
No cookies are used in connection with this website or within the booking process.
Changes to Privacy Policy
If we decide to change our Privacy Policy, we will post changes on this Privacy Policy page so that users are always aware of what information is collected, how it is used and the way in which information may be disclosed. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.
Acceptance
You accept that your use of this site includes your acceptance of this Privacy Policy and the Terms of Use.